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IT Support Technician II

Posted: 10/01/2021

Title:   IT Support Technician II
Status:   Full Time
Location:   Astoria, OR - some regional travel
Wage:   $20-$27 Hourly
Benefits: Retirement Plan, Dental, Medical,
Paid Time Off, Professional Development

MossyTech is an IT Managed Services provider. Established in 2012, our clients include government agencies, small to medium size businesses, healthcare providers and non-profits. With standardized MSP Agreements, we offer affordable, reliable IT support. We value our relationship with our clients; their business success is our priority. MossyTech cultivates a community atmosphere among employees.
The IT Support Technician oversees reactive support of client networks. IT Support Technician works independently and collaboratively; they interact daily with clients, junior team-members, management, and specialized or proprietary software vendors.
  • Follow established processes and procedures to perform daily job functions.
  • Solve a variety of partially defined technical problems with minimal supervision.
  • Directly support clients remotely, in person, via phone or email.
  • Keep abreast of technical knowledge needed to support new and upgraded equipment, software, and systems.
  • Identify hardware and software upgrades or replacement.
Bachelor’s Degree in an IT related field and Four (4) years of IT experience in a professional work environment primarily with Servers and Network systems
A combination of education and experience demonstrating a working knowledge of the duties and responsibilities of the IT Support Technician may be considered in meeting the qualifications.
The preferred candidate will have:
  • Understanding of Enterprise Email (Office 365), Workstations, Data Center Technologies, Firewalls and Routers and Troubleshooting
  • Acceptable Certifications: MCSE, MCITP, MCP, CCNA/CCDA/CCNP, Network+, Security+, VCP or other Microsoft, CompTIA, Cisco, Veeam, Sophos certifications
  • Experience using ConnectWise Suite
Other Requirements
  • Approximately 25 percent regional travel
  • A valid driver's license and auto insurance
  • Flexibility of schedule to meet the global needs of the business
  • Ability to participate in on-call rotation
  • Proficient use of a multi-line phone system
Work Style and Skills
  • Adaptability/Flexibility — Job requires being open to change and considerable variety in scheduling.
  • Analytical Thinking/Persistence — Job requires analyzing information and using logic to find the best resolution or work-around for challenging problems.
  • Attention to Detail — Job requires careful detail and thoroughness in completing work tasks.
  • Cooperation — Job requires preferring to work with others rather than alone and being personally connected with others on the job.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Independence/ Initiative — Job requires productivity with little or no supervision and a willingness to take on responsibilities and challenges.
  • Integrity — Job requires being honest and ethical.
  • Verbal Communication – Job requires strong verbal skills to work with non-technical clients, and the ability to explain complex technical situations in a conversational way that the client can understand.
Work Environment
  • All Employees are assigned a desk within a shared workroom, with standard office equipment. A conference room with kitchenette is available for employee use. Workbench and Storage are on another floor.
  • On-site appointments at Client offices range from standard business offices to private residence and outdoor environments.
Physical Demands
  • Must be able to bend, climb ladders, and kneel to reach equipment.
  • Must be able to carry heavy electronic equipment and tools.
  • Must be able to walk and stand for long periods.
  • Must be able to traverse stairs while carrying electronic equipment and tools.
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This document describes the primary responsibilities, qualifications and job scope of the position, but may include duties not recorded.