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IT Support Technician II

Posted: 04/30/2023

We are hiring!
IT Support Technician II
Status: Full Time
Location: Astoria, OR - some regional travel
Wage: $23-$27 Hourly
Benefits: Retirement Plan, Dental, Medical,
Paid Time Off, Professional Development
MossyTech is an IT Managed Services provider. Established in 2012, our clients include government agencies, small to medium size businesses, healthcare providers and non-profits. We offer affordable, reliable IT support. We value our relationship with our clients; their business success is our priority. MossyTech cultivates a community atmosphere among employees.
The IT Support Technician oversees reactive support of client networks. IT Support Technician works independently and collaboratively; they interact daily with clients, junior team-members, management, and specialized or proprietary software vendors.
• Follow established processes and procedures to perform daily job functions.
• Solve a variety of partially defined technical problems with minimal supervision.
• Directly support clients remotely, in person, via phone or email.
• Keep abreast of technical knowledge needed to support new and upgraded equipment, software, and systems.
• Identify hardware and software upgrades or replacement.
The preferred candidate will have:
• Understanding of Enterprise Email (Office 365), Workstations, Data Center Technologies, Firewalls and Routers and Troubleshooting
• Acceptable Certifications: Microsoft, CompTIA, Cisco, Veeam and Sophos certifications
• Experience using ConnectWise Suite
For a complete Position Descriptions please visit our Indeed listings