Guest Service Gold® Training

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Name: Guest Service Gold® Training
Date: October 23, 2018 - November 6, 2018
Event Description:
This comprehensive program is designed to train line-level employees to engage and provide memorable guest service. Students will learn to identify and apply the seven principles of customer engagement in the workplace, identify golden opportunities to personalize an experience and inspire others, and provide visitors with authenticity, intuition, empathy, delight, delivery, and initiative. Following the training, students pass the certification exam with a 70% or greater will receive the Certified Guest Service Professional® designation. The class meets on October 23 and November 6. Taught by Tamara Roberts
Location:
Clatsop Community College South County Campus 1455 N. Roosevelt Drive, Seaside
Date/Time Information:
Tuesday, October 23 and November 26 from 6:00 PM to 8:30 PM, 2 sessions
Contact Information:
To register, call 503-338-2411 or go to clatsopcc.edu/schedule
Fees/Admission:
$46.50
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